Frontier and Norse Call Test: The Shocking Results

In 2025, airline passengers expect more than just a cheap ticketthey expect help when they need it. And with flight delays, cancellations, and schedule changes becoming increasingly common, talking to a human customer support agent has never been more important. So, we decided to put Frontier Airlines and Norse Airways to the test in a head-to-head call challenge.

The burning questions we aimed to answer: How do I speak to a real person at Frontier Airlines? And How do I Speak to a live person at Norse? The results were surprisingsome frustrating, some efficient, and one clear winner when it came to real-time help.

? Our Call Test Setup

To give a fair comparison, we called both airlines during a weekday afternoon with the same set of issues:

• Asking about refund options for a canceled flight

• Inquiring about baggage fees and upgrade availability

• Checking if we could change our travel date with minimal penalties

Calls were made through the main numbers listed on their websites, as well as through a dedicated support shortcut: +1 800 860 5036, a toll-free number known for offering IMMEDIATE RESPONSE.

Also, we consulted resources and contact guides at https://skynair.com/ to follow the most updated support options.

Frontier Airlines: Mixed Signals, But Strong Agent Support

First up: Frontier Airlines. If youve ever wondered, How do I speak to a real person at Frontier Airlines?, youre not alone. Frontiers automated system isnt exactly user-friendly, and it requires some persistence.

Our Experience:

• Hold Time: 16 minutes

• IVR Navigation: Required pressing 6 for general questions, then 0 repeatedly to bypass automation

• Agent Help: Once connected, the agent was helpful, confident, and processed a flight change request quickly

• Resolution Time: 8 minutes with the live agent

Takeaway: Frontier agents are well-trained and capable, but their phone system delays access. If you're not tech-savvy or dont know the right prompts, it can be frustrating.

Pro Tip: Avoid the default support number and call +1 800 860 5036 to skip the wait and speak directly to a real person.

Norse Airways: Friendly, But Slow and Inconsistent

Next, we tested Norse Airways, a newer transatlantic carrier gaining popularity for its competitive fares. But fares aside, how is their phone support? If youve ever asked, How do I Speak to a live person at Norse?, weve got the answer.

Our Experience:

• Hold Time: 19 minutes

• IVR Prompts: Minimal automation but no clear option to speak to a person

• Agent Help: The agent was polite but unsure about policy details; multiple holds were needed to confirm answers

• Resolution Time: 15 minutes, and we had to ask for a supervisor to clarify a refund rule

Takeaway: Norse support is friendly but not as polished. Agents often need to double-check simple questions, and the system isnt optimized for fast service.

Shortcut That Beat Both Systems

In both cases, using the regular support numbers led to long waits and confusion. However, calling +1 800 860 5036 immediately connected us to a live personwithin 5 minutes or less for both airlines.

This toll-free number is a reliable shortcut if youre in a rush or stuck at the airport with no time to waste. Its especially helpful for:

• Urgent flight changes

• Last-minute cancellations

• Refund follow-ups

• Seat upgrades or baggage questions

Make sure to save +1 800 860 5036 in your contacts for emergencies. For more smart contact tips, visit https://skynair.com/.

Frontier vs. Norse: Support Face-Off

Final Verdict: Frontier Wins for Now

Both airlines offer live support, but Frontier Airlines clearly performs better when it comes to real-world responsiveness and staff training. Once you get through to a rep, they know what to do and waste no time. Norse, on the other hand, offers friendly servicebut the path to resolution is slower and less confident.

So next time you're asking, How do I speak to a real person at Frontier Airlines? or How do I Speak to a live person at Norse?, remember:

• Call +1 800 860 5036 for faster access

• Visit https://skynair.com/ for expert tips

• Dont rely on the default airline support numberstheyre not your fastest route

Bonus Tip: Call During Off-Peak Hours

Avoid calling during:

• Monday mornings

• Early evenings (4 PM 7 PM)

• Holidays or weekends

Instead, try:

• Weekday mornings (7 AM 9 AM)

• Late nights (after 9 PM)

Following these tips, youll save time and skip the stressbecause when travel goes wrong, the last thing you need is another delay from customer support.