How to Check Gas Booking Status

Managing your household’s LPG (liquefied petroleum gas) supply is a routine yet critical task for millions of families across India and other regions where subsidized cooking gas is widely used. Whether you're a first-time user or a long-term subscriber, knowing how to check gas booking status ensures you never run out of fuel unexpectedly. This guide provides a comprehensive, step-by-step walkthrough of the entire process — from initiating a booking to verifying delivery timelines — using official digital platforms, mobile applications, and other trusted resources. Understanding how to check gas booking status not only saves time but also empowers you to take control of your energy supply without relying on third-party assistance.

The importance of monitoring your gas booking status extends beyond convenience. Timely delivery prevents disruptions in daily cooking routines, reduces stress during peak seasons, and ensures compliance with government subsidy schemes that require accurate booking records. With the shift toward digital services, traditional methods like phone calls or visiting distributors are becoming obsolete. Today, checking your gas booking status is faster, more accurate, and accessible from anywhere using a smartphone or computer.

This tutorial covers every aspect of the process, including official portals, mobile apps, SMS-based tracking, and common pitfalls to avoid. By the end of this guide, you’ll have the knowledge to confidently track your LPG cylinder delivery, resolve delays, and optimize your booking cycle for maximum efficiency.

Step-by-Step Guide

1. Identify Your Gas Distributor

Before you can check your gas booking status, you must know which LPG distributor you’re registered with. In India, the three major public sector oil marketing companies (OMCs) that provide subsidized LPG are:

• Indian Oil Corporation (IOCL)
• Bharat Petroleum Corporation Limited (BPCL)
• Indane (a brand of Hindustan Petroleum Corporation Limited - HPCL)

Your distributor is typically listed on your gas cylinder’s invoice, your last delivery receipt, or the welcome letter you received when you first registered. If you’re unsure, check your 17-digit consumer ID — it begins with a code that identifies the distributor. For example:

• IOCL: Starts with 11, 12, or 13
• BPCL: Starts with 14, 15, or 16
• HPCL/Indane: Starts with 17, 18, or 19

Knowing your distributor ensures you access the correct portal or app for accurate status updates.

2. Register or Log In to the Official Portal

Each OMC maintains a dedicated customer portal. To check your booking status, you must be logged in with your registered credentials. If you haven’t registered yet, follow these steps:

1. Visit the official website of your distributor:
   • IOCL: www.iocl.com
   • BPCL: www.bpcl.in
   • HPCL: www.hindustanpetroleum.com

2. Look for the “Customer Login” or “My LPG” section — usually located at the top right corner of the homepage.
3. Click “Register” if you’re new. You’ll need your 17-digit consumer ID, registered mobile number, and a valid email address.
4. Verify your identity via OTP (One-Time Password) sent to your mobile number.
5. Create a secure password and complete your profile.

Once registered, log in using your consumer ID and password. Your dashboard will display your booking history, current status, and upcoming delivery estimates.

3. Use the Official Mobile Application

For faster access, download your distributor’s official mobile app. These apps are available on both Android and iOS platforms:

• Indian Oil: MyIOCL App
• Bharat Petroleum: MyBPCL App
• HPCL: HPCL Smart App

Installation steps:

1. Open your device’s app store (Google Play Store or Apple App Store).
2. Search for the official app using the exact name above.
3. Download and install the app — ensure it’s published by the respective oil company, not a third-party developer.
4. Launch the app and log in using your consumer ID and password.
5. On the home screen, tap “Book Cylinder” or “Booking Status.”
6. Your current booking status will appear, including the booking date, expected delivery window, and delivery person details.

Mobile apps often send push notifications when your booking is confirmed, dispatched, or delivered — making them the most efficient way to stay updated.

4. Check Status via SMS

If you don’t have internet access or prefer a low-tech method, SMS remains a reliable option. Most distributors support SMS-based status queries.

To check your gas booking status via SMS:

1. Open your phone’s messaging app.
2. Send a text message to the designated number for your distributor:
• IOCL: Send “BOOK” to 7718955555
• BPCL: Send “STATUS” to 9224992249
• HPCL: Send “INDANE” to 9222222222

3. Ensure your registered mobile number is linked to your consumer ID.
4. You’ll receive an automated reply with your booking status, including:
• Booking ID
• Booking date
• Delivery status (e.g., “Confirmed,” “Out for Delivery,” “Delivered”)
• Expected delivery date and time

SMS responses are usually delivered within 2–5 minutes. If you don’t receive a reply, verify your mobile number is correctly registered in the system.

5. Use the UMANG App for Unified Access

The Unified Mobile Application for New-age Governance (UMANG) is a government-backed platform that integrates services from multiple ministries and departments — including LPG booking and status tracking.

To check your gas booking status via UMANG:

1. Download the UMANG app from the Google Play Store or Apple App Store.
2. Open the app and log in using your Aadhaar number or mobile number.
3. Scroll to the “Utilities” section and select “LPG Subsidy.”
4. Choose your distributor (IOCL, BPCL, or HPCL).
5. Enter your 17-digit consumer ID.
6. Click “Check Booking Status.”
7. Your current and past bookings will be displayed with real-time updates.

UMANG is especially useful for users who access multiple government services through a single app. It also provides access to subsidy details and booking history spanning multiple years.

6. Verify Delivery via OTP and QR Code

Once your booking is confirmed and dispatched, you’ll receive an OTP (One-Time Password) via SMS or app notification. This OTP is required at the time of delivery for security and verification purposes.

On the day of delivery:

• Ensure your registered mobile number is active.
• Keep the OTP handy — the delivery agent will ask for it before handing over the cylinder.
• Some distributors now use QR code scanning. The agent will scan a QR code on your cylinder or your mobile screen to confirm delivery completion.
• After delivery, you’ll receive a final confirmation message with the delivery timestamp and agent ID.

Never accept a cylinder without verifying the OTP or QR code — this prevents fraud and ensures your subsidized cylinder reaches you safely.

7. Track Delivery in Real-Time Using GPS

Many distributors now offer live GPS tracking of your LPG delivery vehicle. This feature is available in the official apps and portals:

• After your booking is dispatched, open the app or portal.
• Click on “Track Delivery” or “Live Tracking.”
• A map will appear showing the location of your delivery vehicle.
• You’ll see an estimated arrival time, updated every 5–10 minutes.
• Some apps allow you to call the delivery agent directly from the tracking screen.

This feature is particularly helpful for users who work outside the home or live in large complexes where coordinating delivery times is challenging.

Best Practices

1. Book in Advance — Don’t Wait Until Empty

One of the most common mistakes users make is waiting until their cylinder is completely empty before placing a new booking. This can lead to delays, especially during monsoon seasons, festivals, or holidays when demand surges. Best practice is to book your next cylinder when you have 20–30% gas remaining. Most apps show your current gas level based on usage patterns — use this data to plan ahead.

2. Keep Your Contact Information Updated

If your mobile number, address, or email changes, update it immediately through your distributor’s portal. Outdated contact details can result in missed SMS alerts, failed deliveries, or delays in subsidy disbursement. Most portals allow you to edit your profile under “My Account” or “Profile Settings.”

3. Enable Push Notifications and SMS Alerts

Don’t ignore notification settings. In your app or portal, go to “Notifications” and ensure “Booking Updates,” “Delivery Alerts,” and “Subsidy Status” are turned ON. This ensures you receive immediate updates without having to manually check your status daily.

4. Avoid Third-Party Booking Platforms

Many unofficial websites and apps claim to help you book or track LPG. These platforms often collect your consumer ID and mobile number for data harvesting or resale. Always use only the official websites or apps listed by your distributor. Look for HTTPS encryption and the official logo to confirm authenticity.

5. Monitor Subsidy Status Regularly

Subsidy amounts are transferred directly to your bank account after successful delivery. If you haven’t received the subsidy within 48 hours of delivery, check the status via the same portal or app. Discrepancies may occur due to incorrect bank details or failed transactions — early detection prevents long delays.

6. Use Auto-Booking for Convenience

Most distributors offer an “Auto-Booking” feature. Once enabled, the system automatically places a booking when your gas usage drops below a certain threshold. This is ideal for elderly users or those who forget to book manually. To enable it:

• Log in to your portal or app.
• Go to “Booking Preferences.”
• Select “Enable Auto-Booking.”
• Set the threshold (e.g., 20% remaining).
• Confirm your settings.

Auto-booking eliminates human error and ensures continuous supply without manual intervention.

7. Report Issues Immediately

If your booking is delayed beyond the estimated delivery window, or if the cylinder is damaged, missing a safety cap, or has an incorrect serial number, report it immediately. Use the “Report Issue” button in your app or portal. Provide photos if possible. Prompt reporting leads to faster resolution and prevents future delivery problems.

Tools and Resources

Official Portals and Apps

These are the primary digital tools for managing your LPG supply:

• MyIOCL App – Offers booking, tracking, subsidy check, and feedback submission.
• MyBPCL App – Includes real-time delivery tracking, e-invoice download, and loyalty points.
• HPCL Smart App – Provides SMS integration, auto-booking, and delivery agent ratings.
• UMANG App – Unified access to LPG, Aadhaar, and other government services.
• IndianOil’s LPG Portal – Web-based interface with historical booking reports.
• BPCL’s Customer Portal – Allows download of past receipts and subsidy statements.
• HPCL’s Indane Portal – Includes gas usage analytics and refill reminders.

Government Platforms

Additional resources for subsidy verification and transparency:

• DBT Portal (Direct Benefit Transfer) – https://dbt.gov.in – Check subsidy transfer history linked to your Aadhaar.
• PAHAL Portal – www.mypahal.in – Official platform for LPG subsidy registration and status.
• Aadhaar-linked LPG Database – Verified through UIDAI’s portal to ensure your subsidy is correctly mapped.

Third-Party Tools (Use with Caution)

While not recommended, some users rely on tools like:

• Google Assistant or Alexa voice commands — “Hey Google, check my gas booking status.”
• WhatsApp bots offered by some distributors (e.g., IOCL’s WhatsApp service via +91-9821100100).
• Browser extensions that auto-fill your consumer ID on distributor portals.

Always verify that any third-party tool is officially endorsed. Never share your consumer ID or password with unverified sources.

Customer Support Tools

For troubleshooting:

• Chatbots – Available on official apps and websites. Ask questions like “Why is my delivery delayed?” or “How do I update my address?”
• Feedback Forms – Found under “Contact Us” or “Raise a Complaint.” Use these to document issues with timestamps.
• Service Request ID – After submitting a complaint, you’ll receive a unique ID. Use this to track resolution progress.

Real Examples

Example 1: Ramesh from Pune — Using the MyIOCL App

Ramesh, a 42-year-old software engineer, used to call his distributor every time he needed a new cylinder. He often missed deliveries because he was at work. After learning about the MyIOCL app, he registered using his 17-digit ID and enabled auto-booking at 25% gas remaining. Within a week, his booking was automatically placed. He received a push notification saying, “Your cylinder has been dispatched.” Using the live tracking feature, he saw the delivery vehicle was 5 minutes away and was home to receive it. He also noticed his subsidy of ₹575 had been credited to his bank account within 24 hours of delivery. He now recommends the app to his neighbors.

Example 2: Priya from Jaipur — SMS Tracking During Power Cut

Priya lives in an area with frequent power outages and doesn’t use smartphones. When her cylinder ran low, she sent an SMS: “BOOK” to 7718955555. Within three minutes, she received a reply: “Booking Confirmed. Delivery: 15/06/2024, 10 AM–1 PM. OTP: 8943.” On the delivery day, she provided the OTP to the agent and received her cylinder without issue. She keeps a printed copy of her consumer ID and booking details in her kitchen drawer for reference.

Example 3: The Gupta Family — Multi-Cylinder Booking

The Gupta family runs a small home-based catering business and uses two LPG cylinders simultaneously. They booked both cylinders via the HPCL Smart App using the “Multiple Cylinder Booking” option. They received separate tracking links and OTPs for each. When the first cylinder was delivered, they used the app to mark it as “in use.” The system automatically scheduled the second cylinder for delivery three days later. They now avoid emergency purchases and save money by planning ahead.

Example 4: Arjun in Delhi — Resolving a Delayed Delivery

Arjun booked his cylinder on June 5, with an expected delivery by June 9. By June 11, there was no update. He opened the MyBPCL app, clicked “Report Issue,” selected “Delivery Delayed,” and added a note: “Cylinder not delivered despite confirmation.” He uploaded a screenshot of his booking confirmation. Within two hours, he received a callback from the distributor’s system. The issue was traced to an incorrect address entry. He updated his address, and a new delivery was scheduled for June 12. The cylinder arrived on time, and he received an apology message with a ₹100 credit as goodwill.

FAQs

How long does it take to get a gas cylinder after booking?

Delivery typically takes 2–5 business days after booking. During festivals, monsoons, or high-demand periods, it may extend to 7 days. Auto-booked cylinders are often prioritized and delivered faster.

Can I book a gas cylinder without an internet connection?

Yes. You can book via SMS by sending “BOOK” to your distributor’s designated number. You can also call a local distributor agent — though this is less common now. Always use official channels.

What if I receive the wrong cylinder?

If the serial number, weight, or safety features don’t match your records, do not accept it. Refuse delivery and immediately report it through the app or portal. A replacement will be arranged within 24 hours.

Why hasn’t my subsidy been credited?

Subsidy is transferred only after successful delivery and OTP verification. Delays may occur due to bank account mismatches, inactive accounts, or Aadhaar linkage issues. Check your subsidy status on the DBT portal.

Can I book a cylinder for someone else?

Yes. If you’re managing gas for a family member, you can use their 17-digit consumer ID to book on their behalf. However, the delivery will be made only to the registered address.

What happens if I miss the delivery?

If you miss the delivery window, the agent will attempt delivery once more the next day. If still unsuccessful, the booking will be canceled. You’ll need to rebook manually. Some distributors allow you to reschedule delivery via the app before the first attempt.

Is it safe to share my consumer ID?

Your consumer ID is not confidential — it’s printed on your cylinder and invoice. However, never share it with unknown callers or websites. Only enter it on official portals or apps.

Can I check booking status without logging in?

No. For security and privacy, you must log in with your consumer ID and registered mobile number to view personal booking details.

How do I know if my booking was successful?

You’ll receive an SMS or app notification with a booking ID and expected delivery date. You can also log in to your portal to see the booking under “Current Bookings.”

What should I do if I lose my consumer ID?

Check your last delivery receipt or invoice. If unavailable, visit your distributor’s portal and use the “Forgot Consumer ID” option — you’ll receive it via SMS after verifying your Aadhaar or registered mobile number.

Conclusion

Knowing how to check gas booking status is no longer a luxury — it’s a necessity in today’s digital-first world. By leveraging official apps, SMS services, and government platforms, you can eliminate uncertainty, prevent supply disruptions, and ensure seamless access to subsidized cooking fuel. The methods outlined in this guide — from auto-booking to live GPS tracking — empower you to take proactive control of your LPG supply chain.

Adopting best practices such as updating contact details, enabling notifications, and avoiding third-party tools not only enhances your experience but also protects your personal and financial data. Real-world examples show that users who integrate these strategies enjoy greater reliability, faster service, and peace of mind.

As technology continues to evolve, expect even more features — including AI-driven usage predictions, voice-activated bookings, and blockchain-based delivery verification. But for now, mastering the tools available today ensures you’re prepared for whatever comes next.

Start today: Download your distributor’s app, log in, and check your current booking status. Within minutes, you’ll have clarity, control, and confidence in your home’s energy supply.