Empire Company Limited: Grocery Official Customer Support Customer Care Number | Toll Free Number

Empire Company Limited is one of Canadas most influential and respected retail corporations, best known for its deep-rooted presence in the grocery industry through its flagship banner, Sobeys. With a legacy spanning nearly a century, Empire Company Limited has evolved from a small regional grocery chain into a national powerhouse, operating thousands of stores across Canada and serving millions of customers weekly. While its retail footprint is vast, its commitment to customer satisfaction remains unwavering. This article serves as your definitive guide to Empire Company Limiteds grocery customer support providing official contact numbers, service channels, global access details, and insights into why its customer care stands out in a crowded market. Whether youre a loyal Sobeys shopper, a business partner, or someone seeking assistance with a loyalty program, billing issue, or store inquiry, this guide ensures you have all the verified, up-to-date information to connect with Empires official support team efficiently and effectively.

Why Empire Company Limited: Grocery Official Customer Support is Unique

Empire Company Limiteds customer support system distinguishes itself through a blend of personalization, technological integration, and deep cultural understanding of Canadian consumer needs. Unlike many large retail corporations that outsource customer service to overseas call centers, Empire maintains a significant portion of its customer support operations within Canada. This localization ensures that representatives understand regional dialects, provincial regulations, and local shopping habits whether youre calling from Vancouver, Halifax, or a remote community in Northern Ontario.

The companys customer service philosophy is anchored in its corporate values: integrity, respect, and community. Every interaction is designed to reflect these principles. For instance, Empires support teams are trained not just to resolve complaints but to build long-term relationships. They offer proactive solutions such as notifying customers of expired coupons, suggesting alternative products during out-of-stock situations, or even arranging special deliveries for elderly or mobility-challenged shoppers.

Additionally, Empire has invested heavily in omnichannel support. Customers can reach out via phone, email, live chat, social media, or in-store kiosks and their history is seamlessly tracked across all platforms. If you contact support via Twitter about a missing item from your online order, your case is immediately linked to your Sobeys Advantage card and order history, allowing agents to resolve the issue without requiring you to repeat details.

Another unique aspect is Empires commitment to accessibility. The company offers dedicated support lines for seniors, multilingual services in over 15 languages (including Punjabi, Mandarin, Arabic, and French), and a TTY/TTD service for the hearing impaired. Its website and mobile app are WCAG 2.1 compliant, ensuring that visually impaired users can navigate with screen readers. These efforts have earned Empire recognition from the Canadian Association for Accessibility and multiple industry awards for inclusive customer service.

Empires customer care also stands out due to its transparency. Unlike competitors who bury contact details in obscure website footers, Empire prominently displays its official toll-free number on every receipt, in-store signage, mobile app banners, and even on its delivery vehicle doors. The company also publishes a quarterly Customer Service Performance Report on its corporate website, detailing response times, resolution rates, and customer satisfaction scores a level of accountability rare in the retail sector.

Empire Company Limited: Grocery Official Customer Support Toll-Free and Helpline Numbers

For customers seeking immediate assistance, Empire Company Limited provides multiple official toll-free and helpline numbers tailored to different service needs. These numbers are verified and updated regularly to ensure accuracy and prevent scams. Below is a comprehensive list of the official contact numbers for Empires grocery customer support services as of 2024.

Sobeys Customer Care General Inquiries & Support

Toll-Free Number: 1-800-667-7739

This is the primary customer service line for all Sobeys, Safeway, IGA, Foodland, and other Empire-owned grocery banners. Customers can call this number to:

• Report missing or damaged items from online or in-store orders
• Resolve issues with Sobeys Advantage loyalty points
• Request refunds or replacements for spoiled products
• Obtain information about store hours, locations, or promotions
• Report concerns about product quality or labeling

Hours of Operation: Monday to Sunday, 7:00 AM to 10:00 PM Eastern Time

Sobeys Online & Delivery Support

Toll-Free Number: 1-833-726-3377

Dedicated exclusively to online shopping, curbside pickup, and home delivery services. Call this number if you experience:

• Incorrect or missing items in your delivery
• Delivery delays or failed attempts
• Issues with the Sobeys app or website login
• Problems with payment processing or gift card redemption
• Questions about delivery fees or minimum order requirements

Hours of Operation: Monday to Sunday, 6:00 AM to 11:00 PM Eastern Time

Sobeys Advantage Loyalty Program Support

Toll-Free Number: 1-800-817-2222

For questions regarding your Sobeys Advantage card, points balance, digital coupons, personalized offers, or account security:

• Lost or stolen Advantage card
• Points not appearing after purchase
• Redemption issues at checkout
• Updating personal information (email, phone, address)
• Enrolling in bonus point promotions

Hours of Operation: Monday to Sunday, 8:00 AM to 9:00 PM Eastern Time

Corporate & Business Services (Wholesale, Supplier Inquiries)

Toll-Free Number: 1-800-365-7739

This line is for businesses, suppliers, franchisees, and partners seeking support related to:

• Product distribution and ordering
• Vendor onboarding and compliance
• Corporate account billing and reconciliation
• Store development and franchise opportunities

Hours of Operation: Monday to Friday, 8:30 AM to 5:00 PM Eastern Time

Accessibility & TTY Services

TTY/TTD Number: 1-800-361-7150

For customers who are deaf, hard of hearing, or have speech disabilities. This service connects callers to trained specialists who use text-based communication tools to assist with any grocery-related inquiry.

Hours of Operation: 24/7, 365 days a year

Important Note: Empire Company Limited does not operate any customer service numbers outside of the above list. Be cautious of third-party websites, social media ads, or unsolicited calls claiming to represent Empire these may be scams. Always verify the number on the official website: www.empirecompany.com or check the bottom of your Sobeys receipt.

How to Reach Empire Company Limited: Grocery Official Customer Support Support

Empire Company Limited offers multiple pathways for customers to connect with its support team each designed for convenience, speed, and personalization. Depending on your issue, preference, or urgency, you can choose the most effective method to get your question resolved.

1. Phone Support The Most Direct Route

Calling the official toll-free numbers remains the most reliable method for complex or urgent issues. Phone support allows real-time dialogue, immediate verification of account details, and personalized solutions. When you call, have the following ready:

• Your Sobeys Advantage card number or registered phone/email
• Order confirmation number (for online purchases)
• Receipt or transaction date
• Product barcode or name (if reporting quality issues)

Empires automated system uses voice recognition to route your call to the correct department, reducing hold times. You can also press 0 at any time to speak with a live agent.

2. Live Chat Instant, In-App Assistance

Available through the Sobeys mobile app and website, live chat connects you to a customer service representative during business hours. This is ideal for quick questions like Is this coupon valid? or What time does my store close?

To access live chat:

1. Open the Sobeys app or visit www.sobeys.com
2. Tap the Help or Support icon (usually in the bottom menu)
3. Select Chat with Us
4. Provide your name, email, and question

Response time averages under 2 minutes during peak hours. Chat transcripts are saved to your account for future reference.

3. Email Support For Non-Urgent Inquiries

For detailed feedback, complaints, or documentation requests, email is the preferred channel. Send your message to:

customerservice@sobeys.com

Response time: Within 2448 business hours. Be sure to include your full name, phone number, and reference number if applicable. Email is not recommended for urgent issues like delivery failures or safety concerns use the phone line instead.

4. Social Media Public & Private Resolution

Empire actively monitors its official social media accounts and responds to public and direct messages. This is especially useful if you want to share a positive experience or escalate a complaint publicly to gain visibility.

Official Channels:

• Twitter/X: @Sobeys
• Facebook: facebook.com/Sobeys
• Instagram: @sobeys
• LinkedIn: linkedin.com/company/empiresobeys

For privacy, avoid sharing personal details (like account numbers) in public posts. Instead, use the Send Message feature to initiate a private conversation.

5. In-Store Assistance Face-to-Face Support

Every Sobeys, Safeway, and IGA location has a Customer Service Desk staffed with trained associates. Bring your receipt or Advantage card, and they can assist with returns, refunds, loyalty issues, and even arrange store pickups for online orders.

Many stores also offer self-service kiosks where you can print missing receipts, check your points balance, or register for promotions without waiting in line.

6. Mail Support For Formal Complaints or Documentation

If you require a written response or need to submit physical documentation (e.g., medical certificates for special dietary accommodations), send correspondence to:

Empire Company Limited

Customer Relations Department

2000 University Avenue East

Saskatoon, SK S7H 0A8

Canada

Allow 710 business days for a response. This method is best for formal grievances, legal inquiries, or appeals.

Worldwide Helpline Directory

While Empire Company Limited operates exclusively in Canada, its customer support infrastructure is designed to assist international customers who shop with Empires digital platforms or have ties to Canadian residents. Whether youre a Canadian expat, a visitor, or a global supplier, heres how to access Empires services from abroad.

Calling from Outside Canada

To reach Empires toll-free numbers from outside Canada, you must dial the international access code followed by the Canadian country code and the number.

Format: 011 + 1 + [Toll-Free Number]

Examples:

• From the United States: 011-1-800-667-7739
• From the United Kingdom: 00-1-800-667-7739
• From Australia: 0011-1-800-667-7739
• From India: 00-1-800-667-7739

Note: Toll-free numbers are not truly free when called internationally. You will be charged standard international rates by your carrier. For cost-effective alternatives, use email, live chat, or the Sobeys app, which work globally with internet access.

International Customers Using Sobeys Online

Although Empire does not ship directly outside Canada, international customers can still access:

• The Sobeys website and app to view promotions, recipes, and store locations
• Customer support via email and live chat
• Account management for Canadian-based Advantage cards

For example, a U.S. resident with a Canadian family member who uses Sobeys Advantage can still receive digital coupons and track points if the account is linked to their email.

Global Supplier & Vendor Support

Empire works with international food producers, packaging companies, and logistics partners. For global vendors seeking support:

• Visit: www.empirecompany.com/suppliers
• Use the corporate helpline: 1-800-365-7739 (international dialing codes apply)
• Email: suppliers@empirecompany.com

Empires procurement team supports suppliers in over 30 countries and offers multilingual documentation in English, French, Spanish, and Mandarin.

Emergency & Crisis Support for International Travelers

Empire offers a limited emergency service for Canadian travelers abroad who lose their Sobeys Advantage card or need urgent assistance with a food allergy-related product inquiry.

Call: +1-800-667-7739 (standard international rates apply)

Provide your Canadian address and card number. Empire may coordinate with local pharmacies or grocery chains to assist with replacement prescriptions or allergen-free products, depending on the situation.

About Empire Company Limited: Grocery Key Industries and Achievements

Empire Company Limited is a Canadian multinational holding company headquartered in Stellarton, Nova Scotia. Founded in 1931 by the Sobey family, the company began as a single grocery store in New Glasgow, Nova Scotia. Today, it is one of Canadas largest private companies, with over $27 billion in annual revenue and more than 130,000 employees.

Empire operates through three primary divisions:

1. Grocery Retail (Core Business)

This is Empires most visible and impactful division. It includes over 1,500 retail stores across Canada under multiple banners:

• Sobeys Flagship urban and suburban supermarket chain
• Safeway Major presence in Western Canada
• IGA Franchised independent grocers across Quebec and Atlantic Canada
• Foodland Community-focused stores in Ontario and the Maritimes
• FreshCo Discount grocery chain targeting value-conscious shoppers
• Lawtons Drugs Pharmacy and health & beauty retail chain
• Shoppers Drug Mart Acquired in 2014, now integrated under Empires pharmacy network

Empires grocery division is a leader in private label innovation, with its No Name and Presidents Choice brands generating over $5 billion in annual sales. These private labels consistently rank among Canadas top-selling products in categories like dairy, frozen foods, and pantry staples.

2. Food Distribution & Supply Chain

Empire owns and operates one of Canadas largest food distribution networks, including:

• 14 regional distribution centers
• Over 5 million square feet of warehouse space
• 2,000+ delivery trucks
• Advanced cold chain logistics for perishables

Its distribution system serves not only its own stores but also independent retailers and third-party clients, making Empire a critical backbone of Canadas food supply chain.

3. Technology & Digital Innovation

Empire has invested over $1 billion in digital transformation since 2018. Key achievements include:

• Launch of the Sobeys app with AI-powered personalized coupons
• Integration of contactless payment and biometric loyalty recognition
• Automated warehouse robotics in Ontario and Alberta
• Partnership with Google and Amazon Alexa to enable voice shopping via Hey Sobeys
• Development of Sobeys Delivery with real-time tracking and carbon-neutral delivery options

Key Achievements & Recognition

• 2023 Canadian Retailer of the Year Retail Council of Canada
• Top 10 Most Trusted Brands in Canada Leger & Macleans
• Canadas Greenest Employers Mediacorp
• Best Workplace for Women Catalyst Canada
• Over 1.2 million customers enrolled in the Sobeys Advantage program
• Over 95% of products sourced from Canadian suppliers
• Over $200 million donated to Canadian communities through the Sobeys Foundation since 2000

Empires commitment to sustainability is also noteworthy. The company has pledged to achieve net-zero emissions by 2040, eliminate single-use plastics from all private label packaging by 2025, and donate 100 million meals to food banks by 2026.

Global Service Access

Although Empire Company Limiteds physical retail footprint is confined to Canada, its customer service infrastructure is engineered to serve a global audience including international travelers, expatriates, global suppliers, and digital users.

Empires digital platforms the Sobeys app, website, and online ordering system are accessible worldwide. Customers outside Canada can browse products, view weekly flyers, access recipes, and even redeem digital coupons if they have a Canadian Sobeys Advantage account. This makes Empire a unique case in Canadian retail: a domestic company with global digital reach.

For international customers who need support:

• Use email or live chat These channels work regardless of location and avoid international calling fees.
• Access the Sobeys app Downloadable on iOS and Android globally. The app auto-detects your region and displays local promotions based on your accounts Canadian address.
• Link your account to a Canadian phone number This allows you to receive SMS alerts about deals, delivery windows, or loyalty point expirations.

Empire also offers multilingual customer service support beyond English and French. If you speak Punjabi, Mandarin, Arabic, Tagalog, or Spanish, you can request an interpreter when calling the toll-free numbers. The company employs in-house language specialists and partners with professional translation services to ensure accuracy.

For global suppliers, Empires procurement portal is available in multiple languages and supports international banking and compliance standards (ISO 9001, HACCP, GFSI). The company regularly hosts virtual supplier summits accessible from over 40 countries, fostering partnerships with international food producers.

Even travelers can benefit. If youre a Canadian visiting the U.S. or Europe and need help identifying a products ingredients, allergens, or nutritional information, you can use the Sobeys apps barcode scanner to retrieve data from Empires database even without an active internet connection, thanks to offline caching.

Empires global service access is not about expanding retail operations its about extending trust, transparency, and customer care beyond borders, ensuring that anyone connected to the Empire ecosystem, anywhere in the world, can rely on its support.

FAQs

Q1: Is the Empire Company Limited grocery customer service number really toll-free?

Yes, all numbers listed in this guide including 1-800-667-7739 and 1-833-726-3377 are toll-free within Canada and the United States. Calls from other countries will incur international charges, but the number itself is free to call from Canadian landlines and mobile networks.

Q2: Can I get help in French?

Yes. Empire provides full French-language customer support. When calling, say Franais at the voice prompt, or select French on the Sobeys app. All emails, websites, and in-store materials are available in both official languages.

Q3: What if Im calling from a cell phone and its not working?

Ensure your phone has a strong signal and that youre dialing the full number correctly. If youre experiencing technical issues, try using the live chat feature in the Sobeys app or send an email to customerservice@sobeys.com. You can also visit any Sobeys store for in-person assistance.

Q4: How do I report a fake website or scam call pretending to be Empire?

Immediately report suspicious websites or calls to Empires fraud team at fraud@empirecompany.com. Include screenshots, call logs, and URLs. Empire also reports scams to the Canadian Anti-Fraud Centre. Never provide personal information to unsolicited callers.

Q5: Can I get a refund without a receipt?

Yes. If you have your Sobeys Advantage card, Empires system can retrieve your purchase history. Bring your card to the Customer Service Desk at any store, and they can process a refund or replacement based on your transaction record.

Q6: Does Empire offer 24/7 support?

Phone support is available daily from 6:00 AM to 11:00 PM ET. However, the TTY/TTD line (1-800-361-7150) operates 24/7 for accessibility needs. Email, live chat, and app support are available 24/7, though responses to emails may take up to 48 hours.

Q7: How do I update my address on my Sobeys Advantage account?

Log into your account on the Sobeys app or website, go to My Profile, and select Edit Address. You can also call 1-800-817-2222 and request a representative to update your details. Changes are reflected instantly in your account.

Q8: Does Empire deliver to rural areas?

Yes. Empires delivery network covers over 95% of Canadian postal codes, including remote communities. Delivery fees may vary based on distance. Check availability by entering your postal code on the Sobeys website or app.

Q9: Can I speak to a manager if my issue isnt resolved?

Yes. During any phone call, press 9 to be transferred to a supervisor. You can also request a manager in-store or via email. Empire guarantees a response within 24 hours from a senior representative.

Q10: Is my personal information safe with Empire?

Yes. Empire uses enterprise-grade encryption, complies with PIPEDA (Canadas privacy law), and does not sell customer data. All transactions are PCI-DSS certified. You can review their full privacy policy at www.sobeys.com/privacy.

Conclusion

Empire Company Limiteds commitment to customer service is not an afterthought its a core pillar of its identity. From its humble beginnings as a single Nova Scotia grocery store to its current status as a national retail leader, Empire has never lost sight of the human element in commerce. Its official customer support numbers, multilingual services, digital innovations, and community-driven values make it one of the most reliable and customer-centric grocery retailers in Canada.

Whether youre calling to resolve a billing issue, seeking help with your Sobeys Advantage card, or simply want to provide feedback on your shopping experience, the tools and channels provided by Empire are designed to make your life easier not harder. By offering toll-free access, 24/7 accessibility services, and global digital support, Empire ensures that no customer is left behind, regardless of location, language, or ability.

As you shop at Sobeys, Safeway, or FreshCo, remember that behind every barcode, every loyalty point, and every delivery truck is a team of real people ready to help. Keep this guide handy. Bookmark the official website. Save the numbers. And know that when you reach out to Empire Company Limited, youre not just calling customer service youre connecting with a company that cares.